Refund Policy

Effective Date: 2025-05-20

Thank you for using Vozart.ai. We strive to ensure that our users are satisfied with the services we provide. Because our services involve AI-generated content based on user-submitted input, we maintain the following refund policy.

1. General Policy

Due to the nature of our services — which involve on-demand, user-initiated AI-generated content — all purchases are generally non-refundable once the content has been successfully generated and delivered.

However, we understand that certain situations may require exceptions, which are outlined below.

2. Eligible Refund Cases

You may be eligible for a refund in the following situations:

  • Technical Failure: If our system fails to generate content due to a technical error, and you are unable to receive the intended output.
  • Duplicate Payment: If you were charged more than once for the same transaction.
  • Unauthorized Payment: If a payment was made fraudulently or without your authorization (you may be required to provide proof).
  • Billing Errors: If a billing mistake was made (e.g., charged the wrong amount).

To request a refund for any of the above reasons, please contact us within 7 days of the transaction.

3. How to Request a Refund

To submit a refund request, please email our support team at:

📧 [email protected]

Please include the following details:

  • Your full name
  • Registered email address
  • Transaction ID or payment receipt
  • Reason for the refund request
  • Any relevant screenshots or supporting evidence

We aim to respond to refund inquiries within 3–5 business days.

4. Non-Refundable Cases

We do not offer refunds in the following cases:

  • You changed your mind after the content was generated
  • You were dissatisfied with the subjective quality or style of the output
  • You did not use the service after purchasing
  • The content failed due to input errors (e.g., low-quality media, incorrect instructions)

5. Subscription Refunds

If you are on a subscription plan, you may cancel your subscription at any time. However, refunds are not provided for partial billing periods. Your subscription will remain active until the end of the current billing cycle.

6. Chargebacks

Filing a chargeback without contacting our support team first may result in account suspension. We strongly encourage you to reach out to us so we can resolve any issue amicably.

7. Contact Us

If you have any questions or concerns about this refund policy, please contact us at:

📧 [email protected]
🌐 https://vozart.ai

Note: This policy may be updated from time to time. Continued use of our services after changes to this policy indicates your acceptance of the updated terms.