Refund Policy

Effective Date: [2025.7.14]
Website:https://vozart.ai

Contact Email: [email protected]

Thank you for using Vozart. We are committed to delivering high-quality AI music generation services. Because our services involve real-time, user-triggered AI outputs, refunds are only granted under specific circumstances. Please read this policy carefully to understand your options.

General Refund Policy

Due to the nature of our services—which involve generating on-demand digital content based on your submitted inputs—all purchases are generally non-refundable once the content has been successfully generated and delivered.

We encourage users to thoroughly review their input and use our sample tools or tutorials before making a purchase.

Refund Eligibility

You may be eligible for a refund if all the following conditions are met:

  • The refund request is submitted within 7 days of the original purchase
  • One of the following applies:

a) Technical Failure

Our system failed to generate content due to a server-side error, and no usable output was delivered.

b) Duplicate Payment

You were charged more than once for the same transaction.

c) Unauthorized Payment

A payment was made without your authorization (proof may be required).

d) Billing Error

You were incorrectly charged (e.g., wrong amount or service mismatch).

How to Request a Refund

To request a refund, please email our support team at:
 [email protected]

Include the following in your message:

  • Your full name
  • Your registered email address
  • Transaction ID or payment receipt
  • Reason for the refund request
  • Any relevant screenshots or supporting evidence

We aim to respond to all refund inquiries within 3–5 business days. If your refund is approved, it will be processed via your original payment method.

Please note: Any generated content may be removed from your account once the refund is completed.

Non-Refundable Cases

Refunds will not be granted in the following situations:

  • You changed your mind after content was delivered
  • You were dissatisfied with the style, genre, or subjective quality of the output
  • You did not use the service after purchasing
  • Content failed due to incorrect or low-quality input
  • You refused to cooperate with our support team in resolving the issue

Subscription Refunds

You may cancel your subscription at any time through your account dashboard. However:

  • Refunds are not issued for partial billing cycles
  • Your access will continue until the end of the current billing period

It is your responsibility to manage your subscription before renewal dates. For any subscription-related issues, contact us at [email protected].

Chargeback Policy

We strongly encourage you to contact our support team before initiating any payment dispute or chargeback.

Unresolved chargebacks or disputes may result in temporary account suspension or permanent access restrictions.

Changes to This Policy

We may update this Refund Policy as our services evolve. Any material changes will be communicated via our website or user dashboard. Your continued use of Vozart after such updates constitutes your agreement to the revised terms.

Contact Us

If you have any questions or concerns regarding this policy, feel free to contact us:

Email: [email protected]
Website:https://vozart.ai